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What Should I Do If “Device Care” Has Stopped? (Easy Steps!)

In this article, we’re going to discuss everything you need to know about “Device Care” and what to do if you find that Device Care has stopped.

Read on to find out more!

First things first, let’s locate the “Device Care” feature on your phone. Simply follow these steps:

  • Go to your device’s Settings and select Apps or Application Manager.

  • Choose Menu or the three dots on the top right side of the screen.

  • Select Show system apps and click on “Device Care“.

  • When you’ve done this properly you should see different options, including Storage. Choose that option and select Clear Data or Clear Cache.

Device Care” will delete unnecessary files that are clogging the feature and preventing it from working properly.


As its name suggests, Device Care helps to improve device performance and keeps your Android smartphone in tip-top shape.

If your phone tends to get stuck or stop working without warning but then suddenly resumes working without your intervention, then it would be best to activate “Device Care” and optimize your phone!

What Does “Device Care” Do?

woman showing her phone to older man

You may be wondering what exactly the function called “Device Care” does on your phone.

Perhaps you’ve never even seen it on your device before- if you’ve been fortunate enough to never have had to use it!

Device Care is a feature that allows you to see the information concerning the device and how well it’s performing.

With this feature, you’re able to assess your device’s storage, security information, battery usage, and RAM all from one place.

From there, you can then improve the performance of one or more of the device’s features.

“Device Care” improves performance by closing apps that are running in the background (such as widgets), unnecessarily consuming battery life (again, widgets), and by removing unnecessary files.

Why Does My Phone Keep Showing That “Device Care” Has Stopped?

“Device Care” is a feature like many others on your device.

And similarly to other apps, it may fail every once in a while!

One of the most likely possibilities is that this has resulted from a full cache.

When the cache space fills up, apps may stop working. First, the app will noticeably slow down- but you may not immediately notice this if you hardly use the function.

Afterwards, it can simply stop working! Your phone will then notify you of this with a pop-up on your screen: “Device Care” has stopped”.

As we’ve previously discussed, clearing the cache through the App section of your device should fix the issue.

Since it’s a built-in app, you can’t delete it. However, if the problem persists, you can try contacting your device’s manufacturer for other ways you may be able to correct the issue.

Features Of “Device Care”

samsung galaxy s6 edge

The following are some of the features of “Device Care”, with a description of what each one accomplishes:

Device Security

With “Device Care”, users have the option to constantly monitor their phone’s security against malware and other attacks.

While our devices are convenient and certainly make life easier for us, they can also attract security issues when we don’t pay attention. The presence of Device Care helps to mitigate this risk!

When you tap on the function, it will scan your phone to find files and apps with bugs and then remove them.

That way, your phone and all of its contents are protected from corruption. This is probably the most important benefit that comes with using “Device Care”.


samsung phone with a wrench

“Device Care” can also help to improve your phone’s performance to enhance user experience and keep it in optimal condition.

Users can choose from a list of options for the best performance mode that suits their specific needs.

For instance, Optimized Performance Mode keeps your phone’s battery in top form and minimizes background usage to help it last longer.

It also optimizes the screen display to adjust to surrounding light and time of day. You’ll find that your device automatically recommends this mode for daily usage.

Entertainment Mode enables you to get the best of your device’s videos, pictures, and music.

You’ll find that your videos have clearer resolution, music and other audio have enhanced sound quality (even on Spotify), and that pictures are more vivid.

In other words, the mode increases the entertainment capabilities to the best your device can offer.

Game Mode (much like the infamous Game Optimizing Service) removes hitches in your games and enhances their processing ability.

You’ll find that they lag less while running, and you can still use all the features as long as they are enabled.

Additionally, the mode activates the option for Game tools and enables Game Launcher. Generally, it improves the gaming experience on your device.

Finally, the High-Performance Mode keeps your device in optimum shape to run and deliver content efficiently.

It affects every aspect of your phone, including screen brightness, resolution, and quality.


samsung galaxy s7 edge charging through powerbank

Through “Device Care”, your phone will display the current battery life and usage. You’ll also be able to see how long the battery life is going to last at the current usage rate.

Apps that run in the background normally use more battery power and reduce the device’s efficacy.

However, you do have the option to optimize how your apps use power and initiate a Battery-Saving Mode. In addition, you can select the apps to put to sleep.

Under this feature, you’ll see a list of options that can help you to make the most out of your phone’s battery life.

Selecting the Power-Saving Mode will optimize your device to give your battery life a boost.

Simply tap the Customize option to do this and conserve power. Recent Battery Usage, on the other hand, will inform you of apps and functions that have recently used the most power.

You can add apps and functions to unmonitored apps to virtually give them limitless battery access.

On the other hand, the App Monitor will detect battery-draining apps. From there, you can choose apps to put in hibernation to conserve the device’s battery life as much as possible.


Your device stores temporary data in the RAM (Random Access Memory) to instantly be able to access it when necessary. That’s the essential function of memory in a device such as a smartphone.

However, sometimes the RAM can become clogged by files that are no longer needed.

Your phone’s performance will significantly improve if you clear such files through “Device Care” because apps will basically be given more space to run.

While this is a temporary measure, it can go a long way to fixing device issues.


This feature detects the storage that is in use, and what of it is left unused. Then, it looks at the amount of storage each category in your device uses.

Through this, it can help you to determine what’s unnecessary and should be removed.

Clearing your cache in this manner will help to speed up your phone, and you’ll also free up more storage space for more important files.

“Device Care”: Is It Any Good?

samsung s8 display

Device Care essentially gives you access to all your device’s information on security and performance in one place.

It also has the ability to direct you on which apps or features to activate without you needing to search manually for them.

“Device Care” selects the best apps and recommends for you to activate them for optimized performance. In other words, it saves you time while improving your device’s performance!

The feature also enables you to optimize and use all of your device’s features and apps without damaging your battery.

In addition, you won’t need a third-party phone cleaner app to clean caches and junk files from your phone since the feature has a function to take care of just that.

However, the “Device Care” feature does have a downside.

The feature induces users to believe that their device must always be at 100% performance level, which isn’t possible (or necessary).

Apps will always run in the background and technically decrease your device’s performance. This isn’t necessarily bad, but it does make the phone look like it’s operating inefficiently.

You can always opt to use third-party apps to hibernate these apps and improve performance.

While this may work, its effect is only temporary, and it may cause permanent damage to those apps.

In Conclusion

Everyone wants to have that one feature that makes their device optimization convenient and reliable.

Fortunately, the “Device Care” feature offers exactly that for Samsung device users.

The feature optimizes the security, battery usage, game mode, storage, memory, and performance of your device, all in a one-stop-shop, so to speak.

You won’t even need a third-party app to clean up junk files that slow your device down!

Sometimes, you will receive a notification that “Device Care” has stopped. To fix this, simply clear the storage cache of the feature and try running it again.

Generally, clearing the cache will fix this issue- similar to other apps that experience the same problem.

To err on the side of caution, ensure you check the storage cache from time to time and clear it if necessary. That way, you prevent a recurrence of the same problem in the future!

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