Orange internal statement on Blackberry Bold quality issues

Blackberry, orange, uk

image We mentioned the other day about Orange removing the Blackberry Bold from sale due to quality issues, well today we received an anonymous tip off with an alleged copy of the Orange internal statement explaining the decision to their staff. Seems like Blackberry have a few problems to iron out with the Bold, you can read the alleged statement after the break.

Internal Orange Statement on the Bold:"Following reports of software issues with the BlackBerry Bold handset across a variety of mobile operators, Orange has decided to act in the interest of its customers by suspending shipments of the device in the UK. We are currently awaiting feed back from RIM as to when an industry wide fix for these issues will be in place, and expect this suspension to be an interim measure.We apologise for any inconvenience this issue may cause you."next stepsBlackBerry/RIM are doing everything they can to resolve this issue and will be completing full testing and validation to ensure future handsets do not have any quality issues.  This may take a couple of weeks so it’s up to us to do what’s best for our customers.

Thanks for the info!!

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  • Published On Oct. 09, 2008 by Chris
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    • 50 Comments

    1. [...] afecta a nivel global la red de Orange, o por lo menos está confirmado en España y veo que en UK también. La solución la ha de dar RIM, y Orange ya ha trasladado el problema para que solvente [...]

    2. [...] Orange internal statement on Blackberry Bold quality issues (Mobile Tech Addicts) Enviar por Email function fbs_click() [...]

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    6. 10/10/08

      Are they WACKED, i run a seal fleet of bolds in our company and talk with several other bold owners, how is this hand set a disaster, thats funny, this by far is the best we have used and had, and we started with them back with the pager r900’s

      just dont get why some networks work and other dont….work fantastic here in canada

      andrew
      blackberryunderground.com

    7. [...] Following reports of glitches in the device across different carriers, Orange is waiting for feedback from RIM regarding a fix which could take up to weeks, according to a internal Orange statement posted on Mobile Tech Addicts website. [...]

    8. [...] Following reports of glitches in the device across different carriers, Orange is waiting for feedback from RIM regarding a fix which could take up to weeks, according to a internal Orange statement posted on Mobile Tech Addicts website. [...]

    9. [...] Mobile Tech Addicts managed to get their hands on an internal Orange statement vaguely detailing why Orange has suspended shipments of the Bold. Anybody on Orange UK having issues with their Bold? Internal Orange Statement on the Bold: [...]

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    11. [...] il pourrait bien s’agir du même type de problème des deux côtés de l’Atlantique. [Mobile Tech Addicts via Mobility Today] [...]

    12. [...] the news gets worse for Blackberry manufacturer RIM. Mobile Tech Addicts received “an anonymous tip off” and a copy of an internal statement from UK operator [...]

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    24. [...] Mobile Tech Addicts] [...]

    25. [...] MobileTechAddicts got hold of a leaked internal memo and have published the full text on the site.  Internal Orange Statement on the Bold:”Following reports of software issues with the BlackBerry Bold handset across a variety of mobile operators, Orange has decided to act in the interest of its customers by suspending shipments of the device in the UK. We are currently awaiting feed back from RIM as to when an industry wide fix for these issues will be in place, and expect this suspension to be an interim measure.We apologise for any inconvenience this issue may cause you.”next stepsBlackBerry/RIM are doing everything they can to resolve this issue and will be completing full testing and validation to ensure future handsets do not have any quality issues.  This may take a couple of weeks so it’s up to us to do what’s best for our customers. [...]

    26. [...] In Motion (RIMM) shares are down sharply today on news that Orange U.K. has stopped selling the BlackBerry Bold over concerns with software problems with the much-anticipated new device. Morgan Stanley’s [...]


    27. Phil
      10/10/08

      So what are we meant to do if we have a orange blackberry bold that is faulty??? have orange organised anything to sort their current customers out??

    28. [...] Following reports of glitches in the device across different carriers, Orange is waiting for feedback from RIM regarding a fix which could take up to weeks, according to a internal Orange statement posted on Mobile Tech Addicts website. [...]

    29. [...] Mobile Tech Addicts] Rate this topic: (No Ratings Yet)  Loading … Popularity: 1 views Tagged with: [ 9000, [...]

    30. [...] [Via Mobile Tech Addicts] [...]

    31. [...] Operadora Orange vai RECOLHER BB Bold de seus clientes devido a falhas de [...]

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    36. [...] suspended sales of the device due to unspecified software issues. A leaked memo from the carrier states: Following reports of software issues with the BlackBerry Bold handset across a variety of mobile [...]

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    38. [...] Quelle Ähnliche Posts: BlackBerry OS 4.5 offiziell…Bald kommt mein Bold…Orange hat BlackBerry Bold…Wolf testet Bold…Blackberry Bold (9000) kann bestellt werden… [...]

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    41. David
      10/13/08

      Has anyone had trouble using the bluetooth to connect to a MB 550? I can’t seem to get mine to pair.

    42. [...] sacar temporariamente (esperemos) de sus tiendas del Reino Unido la primer BlackBerry con 3G. En Mobiletech Addicts consiguieron la explicación oficial de la operadora que dio a sus empleados: A raíz de informes [...]

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    45. [...] back repeatedly—perhaps these issues have something to do with the delay over here as well. [Mobile Tech Addicts via Mobility [...]

    46. [...] sales partners to use the “software issues and technical faults” it claims forced Orange to stop selling the new BlackBerry Bold to persuade consumers it has a better 3G network than its rival does. Those faults, Vodafone [...]


    47. abukalam
      11/5/08

      I have had exactly the same problem as others. I notified Orange within a fortnight and told them I want to cancel my contract. they eventually answered after numerous contacts by me saying I would have to pay them £660 British Pounds. I told them the device is faulty and that they broke the contract by suppying me with an unworkable device. Can any one tell me please if I am entitled to cancel the contract or not. I am 66 years old. Bob


    48. admin
      11/5/08

      I don’t know if you could get a refund but I would certainly be demanding a replacement phone at the very least, they have admitted the problem and need to look after their customers


    49. Niaz
      11/11/08

      So do we have a upgraded software yet, can i have the link pls…i can access address book, battery life is bad, from email i cant even search or it doesnt list names…Gosh…

    50. [...] is true it is bad news especially for Orange after the problems they also had recently with the Blackberry Bold. Technorati Tags: orange,touch hd,problems Share and [...]

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